Student & Instructor Profile FAQ's

Class registration FAQ's

Facility Use and Availability FAQ's

STUDENT & INSTRUCTOR PROFILE FAQ'S

Q:    I received an e-mail profile notice from the Regional Public Safety Training Center (RPSTC), but I didn't create this. Who do I contact?

A:    If you are currently employed with one of the six partnering public safety agencies of the RPSTC (Reno Police/Fire, Washoe County Sheriff/Sierra Fire, Sparks Police/Fire) or member of an Affiliate agency, it is likely that your training unit or supervisor created a profile for you. If you are a TMCC student attending a class at the Training Center, it is likely that the coordinator for the program or TMCC staff assigned to the Center created the profile for you once you registered through TMCC. Click on the "contact" link at the top right hand corner of the page for appropriate contact information. For all other inquiries, contact Center staff.  

Q:   I created a student profile some time ago, but forgot my login and password. What do I do?

A:   If you are currently employed with one of the six partnering public safety agencies of the RPSTC, Click on "Contact" in the upper right-hand portion of your screen. Phone or e-mail your agency's single point of contact or training unit and ask them to send you a new profile notice via e-mail. Once you receive the notice, print it out and keep it in a safe place for future reference. If you are not a member of one of the partnering agencies listed, contact the Training Center staff at 789-5500 or rpstc@washoecounty.us

Q:  I received an Instructor profile notice from the RPSTC. Is this the same as my student profile notice?

A:   No. If you are registering for a class or wanting to view/print a transcript of your attendance, you must login using your student login and password. You will have a different login name as an instructor (but may use the same password for both). As an instructor, you have different privileges than those granted you as a student. If you do not remember one or both of your profiles, follow the instructions listed in the previous Q and A.

Q:   Why is a profile created?

A:   The partnering agencies of the RPSTC use a web-based learning management system (LMS) to manage student registrations, schedule and reserve classrooms, ranges, & other training props, and to extract data to ensure the most efficient and effective use of human and physical resources for public safety training.

Q:  What information should be on my profile? 

A:   Public safety employees or employees attending training at the direction of your department (full-time/currently employed) should use agency or department work address, phone, and e-mail contact information. If your profile contains incorrect or inaccurate information, click on the "contact" link at the top right hand corner of the page for appropriate contact information. For all other inquiries, contact Center staff.  

CLASS REGISTRATION FAQ'S

Q:   I received a "class confirmation notice" from the RPSTC, but I didn't register for a class. Who do I contact?

A:    If you are employed with one of the six partnering public safety agencies of the RPSTC (Reno Police, Washoe County Sheriff, Sparks Fire, etc...) or an Affiliate agency, it is likely that your training unit or supervisor registered you for the class. If you are a TMCC student attending a class at the Training Center, it is likely that the coordinator for the program or TMCC staff assigned to the Center registered you in the Training Center's LMS once you registered through TMCC. Click on the "contact" link at the top right hand corner of the page for appropriate contact information. For all other inquiries, contact Center staff at 775-789-5500.

Q:  What information is on my transcripts?

A:  The information contained in your transcripts is generic and is not designed to take the place of your agency or department's internal records management system (RMS) for tracking and recording training or performance outcomes. The transcipt in the system is secure and accesible only by you (the student) and authorized personnel. 

Transcript information includes: Your name, contact information, class name, date/time(s), location, instructor name, number of hours attended/completed possible (optional) and whether you completed or did not complete the class (optional). Test scores, evaluations, and other performance-related information will not be maintained or recorded in this system.

 Q:  I tried to register for a class and pay by credit card, but I received a notice indicating that my credit card could not be processed. What do I do?

A:  First, be sure that you entered the correct credit card number. It is important that you also enter the correct physical billing address associated with your card. Do not use any other address or the transaction will be voided. If you still have problems, contact Julie Bender at 775-789-5512 or JBender@washoecounty.us for assistance.

Q:  My agency or organization is paying for my class. How do I register in this case?

A:  If you do not have a student profile, you must create one. Once your profile is created, have the person responsible for making payment contact the Training Center at 775-789-5500. You or your agency designee will be directed to staff who will assist with processing your registration, arrange for your agency to make payment, or be invoiced.

Q:  Which courses held at the Regional Public Safety Training Center require that I register through Truckee Meadows Community College first?

A:  The Northern Nevada Law Enforcement Academy, The Northern Nevada Fire and Rescue Academy, The TMCC Paramedic & EMS Programs,TMCC Criminal Justice and/or Law & Legal semester courses, Fire Science semester courses, and Wildland Firefighter courses currently hosted through TMCC Community Education & Workforce Development.

Q:  How do I obtain registration information for TMCC Academies or Courses? 

A:   For TMCC general registration information click on the following link: http://www.tmcc.edu/admissions/registration.asp 

FACILITY USE AND AVAILABILITY FAQ'S

Q:  My organization is interested in conducting a class at the Training Center. Are resources available for rent?

A:   The fees and availability for classrooms and facility resources vary depending on a variety of factors. Generally, use of the facilities by non-partnering public safety agencies or units/divisions of Federal, State, or local govenrments is permitted for a fee.  For information, contact Julie Bender at 775-789-5512 or e-mail JBender@washoecounty.us